Is Tango™ working right now?

Yes, Tango and all related services are working.

What is Tango™?

Tango is an entertaining, easy to use, free video calling service that connects people around the world with friends and family from wherever they are. Free video calls can be made by anyone who has downloaded Tango to their iPhone, iPod touch, iPad or Android devices. Whether you’re out and about, at home, or in the office, Tango for all your calls because you never know where the conversation will take you.

How does Tango™ work?

Tango offers high-quality video calling between iPhone, iPod touch, iPad and Android devices, and works on 3G, 4G, and Wi-Fi.

Tango can be found in the App Store and Android Market. Tango is a free download and takes seconds to register. With a single tap you can invite your friends through email or a text message to Tango with you. Your friends will receive a personal invite from you and once they register, you can Tango immediately. If your friends already have Tango installed on their phone, their name appears in your Tango Contacts list. Just tap their name and start to Tango.

Who can I Tango™ with?

You can Tango with anyone in your Tango Contacts list that has downloaded the application to his or her phone and registered for Tango with their phone number or email address. Tango then matches both the email and phone numbers in the device’s address book to let people know who they can Tango. You can also invite people to Tango by simply sending them a text message or email from the Tango Invite tab on your phone.

How can I sign up for Tango™?

Simply download Tango from the App Store or Android Market. You can create an account in less than five seconds. And best of all, there is no need to create a new profile.

How does Tango™ use my contact information?

Your contact information is used to make sure you have the best experience possible using Tango. We use your phone number and e-mail so people you already know can easily Tango you. We use your name so your friends know who is calling. And we use your email address when you send invitations to your friends and family to Tango with you. Your privacy is very important to us and we would never share this information with any third party. Please see our privacy policy for more details.

Which phones work with Tango™?

Currently Tango supports Android 2.1 or higher, iPhone 3GS, iPhone 4G running iOS 4.0 or higher, iPod touch fourth-generation and iPad. A Tango call requires valid Tango accounts and a network connection by both parties. We hope to make Tango available on more devices so keep checking back for our latest news and updates by following us on Facebook, Twitter, and our Blog.

Will I get billed by my mobile provider if I use Tango™?

Tango uses your data network to place video calls and does not use up the minutes of your calling plan. If you have purchased an unlimited data plan, then your mobile provider will not charge you for using Tango. If you have a plan that limits your data consumption, then on average, approximately 2GB of data will be used if you make 450 minutes of video calls over 3G or 4G. Or connect over Wi-Fi for free calls wherever you are!

How do I Tango™ when traveling internationally?

Remember that Tango uses your phone’s data plan. If traveling outside the country, make sure your mobile plan covers international data roaming so there aren’t surprises on your bill when you get home. Call your mobile service provider to ask about international calling and data plans before you leave.

What networks work best with Tango™? 3G, 4G or Wi-Fi?

At some point, most of us have experienced low network quality, dropped calls, or slow connection speeds when calling and using applications on our phone. When this happens, your Tango video call may be affected. Use Tango on 3G and 4G when you’re out and about, but switch to Wi-Fi at home or in the office to get the best experience video calling.

How do I get my friends to Tango™ with me?

We’ve made it simple to invite the people in your life to Tango with you. Since your friends and family will also need Tango on their phones, just tap the Invite tab to text message or email all of the friends you want to Tango with. Once your friends register, you can Tango with them immediately. If your friends already have Tango installed, their name will appear in your Tango Contacts list. Just tap their name and start to Tango.

How can I have more Tango™ Contacts?

Your Tango Contacts list only shows your friends that have downloaded Tango on their phone. If there is someone you would like to Tango with, simply send them a text message or email from the Tango Invite tab on your phone and make sure the phone numbers and emails that they used to register with Tango are also saved in your phone’s address book. Once they download Tango, you can video call them immediately.

Can I use Tango™ to make audio calls without using video?

Yes, Tango can be used for both audio and video calling. We’ve made it easy for you to switch from audio to video and back to audio during a single call because you never know where a conversation will take you.

Does Tango™ record and/or store my calls?

No, Tango does not record or store your calls.

How do I contact Tango™ for support?

Please visit the Tango Support Center where you can search our knowledge base, submit a support request and share your feature requests: http://support.tango.me

Will Tango™ remain free or will I be charged?

We want as many people as possible to use Tango for all their calls. As such, we are focused on building a free service to enable anyone with a connected device to video call their friends and family.

Will Tango™ be available on other platforms?

We’re working as fast as we can to add features to Tango and expand to other major mobile platforms.

How can I keep in touch with Tango™?

The Tango team is working hard to make sure you have best experience possible when video calling with your friends and family around the world. We have a lot of exciting new features we plan to roll out soon. Stay in touch with us by following us on Twitter and Facebook. If you have ideas on how Tango could be even better, we welcome your feedback on our Blog.

Why can’t I find Tango™ in the marketplace?

Currently Tango supports Android Operating System version 2.1 or higher. Please check with your mobile provider to make sure you meet this minimum requirement. If your device falls within this category and you still can’t find ‘Tango Video Calls’ in the Market please send us an email to support@tango.me with the following information:

  • What device you are using;
  • What country you are from.

Why is Tango™ asking me to input my information every time I open it?

If Tango is asking you to input your information every time you open it, it is likely because our database is not receiving your registration information. Please ensure you have a valid internet connection on your phone when registering, and if you still cannot register with Tango, please try a different network.

Tango™ is stuck on “installing/downloading” screen on my Android phone and I cannot cancel it.

If Tango is stuck on ‘installing/downloading’ screen, please do the following:

  • Press your phone’s ‘Home’ button;
  • Press your phone’s ‘Menu’ button;
  • Tap on ‘Settings’;
  • Tap on ‘Applications’;
  • Tap on ‘Manage Applications’;
  • Find and Tap on ‘Android Market’;
  • Tap on ‘Force Stop’ and on ‘Clear Data’;
  • Re-launch ‘Android Market’;
  • Press on your phone’s ‘Menu’ button, Tap on ‘Downloads’ and double-check that Tango has been installed.

Why didn’t I receive an SMS verification?

You do not need to verify your account at all if this is your first-time registering. The only time verification is required is when you want to re-register with Tango on a new device using the previously registered phone number. If your phone is unable to receive incoming Tango calls, it is likely that your account is unverified in our system.

If this is the case, please try the following to increase the chances of our SMS message being able to get to you:

  • If you haven’t already, please check and make sure that your cell phone plan allows for you to receive premium SMS messages;
  • Ensure that you have a strong internet connection on your phone;
  • Open Tango, go to ‘Settings’, then ‘Edit Account’ and make sure that your information (especially your mobile phone number, including country and area code) is accurate;
  • Tap ‘Save’.

This should send your updated registration information to our servers, and you should hopefully receive an SMS validation message. If you’re unable to receive the SMS, please contact us at support@tango.me to manually verify your account.

Why didn’t I receive a Tango™ verification email?

Your Tango-registered email address needs to be verified when you register with Tango for the first time or if you later update your email address in your Tango profile. In this case a Tango verification email will be sent to the email address you provided when registering Tango on your device. Please make sure that the email address you used to create a Tango account is correct and remember to check your spam folder. If you are still not able to find your verification email please email us at support@tango.me with the following information:

  • Your Tango-registered phone number and email address;
  • Type of device you are using;
  • Country you are located in.

How can I delete contacts from my Tango™ Contacts list?

If you would like to delete a contact from Tango, you will need to remove them as an entry in your device’s address book. We understand that this is a bit of an inconvenience, and we are working on bringing features such as Contact Management to Tango soon!

How do I change the Tango™ Contacts list to show all my contacts or just my Tango™ friends on my Android device?

When you are in your Tango Contacts list, push your phone’s ‘Menu’ button and tap ‘Groups’. You will be given a choice to show all your contacts or just your Tango friends.

Why don’t I see my contacts in my Tango™ Contacts list and my contacts don’t see me?

Step 1: Make sure that both of you have registered with your correct mobile phone numbers.

  1. Choose the correct country code by tapping the ‘+1′ and selecting your country;
  2. Input your Area Code and Mobile Phone number into the field labeled ‘Mobile Number’;
  3. Your first and last name should be entered along with the e-mail address where you want to be contacted in case of any Tango Support issues.

Step 2: Tap ‘Save’ to ensure that your correct account information has been saved.

  1. It is very important that the numbers each of you have registered with are the same numbers that both of you have saved under each others address card. This includes the correct Country Code, Area Code and Mobile Number. For example, if I live in Palo Alto, CA I will register with +1 (650) 123-4567; ‘+1′ being the country code, ’650′ being the area code, and ’123-4567′ being the mobile number. To guarantee that my contact will see me in their Tango Contacts, they should have my number saved as +1 (650) 123-4567 under my address card.
  2. Sometimes it is necessary to refresh your contacts if your contact has re-registered or reinstalled Tango:
    • On Android: navigate to your Tango Contacts, press the ‘Menu’ button, tap on ‘Refresh Contacts’;
    • On iPhone: simply exit the application and re-launch Tango.

Why can’t I receive or make calls when using Tango™?

There are a few different possibilities for this. One of them is a bad/weak internet connection so please ensure you have a strong network connection and see if this resolves the issue.

If you have an iPhone, check to make sure your ‘Push Notifications are turned on for Tango. To enable your push notifications, please do the following:

  • Go to your phone’s ‘Settings’;
  • Tap on ‘Notifications’ and ensure that they are turned on;
  • Scroll to and tap on ‘Tango’;
  • Ensure that both ‘Sounds’ and ‘Alerts’ are set to on.

Another reason may be that your phone number needs to be verified. When you change your phone number or device we may send you a text message to verify your phone number. If you cannot find the text message from Tango, please go to your Tango profile and tap the ‘Save’ button after ensuring your personal information is correct. This will resend your information to our server and our system will try sending you another verification SMS.

Tango™ is stuck on “connecting” screen, what do I do?

If you are stuck on the ‘connecting’ screen when Tango loads, please follow the steps below to solve the problem:

Step 1: Make sure that your iOS is 4.0 or higher. To check your iOS version

  • Go to ‘Settings’;
  • Tap on ‘About’;
  • Tap on ‘Version’;

If you do not have iOS 4.0 or higher then connect your device to your iTunes and upgrade to the latest version.

Step 2: Make sure Push Notifications are enabled on your device

  • Go to ‘Settings’ page;
  • Tap on ‘Notifications’ and make sure they are turned ON;
  • On the same page, tap ‘Tango’ from the application list and make sure both ‘Sounds’ and ‘Alerts’ are also turned ON.

Step 3: Try loading Tango on 3G or a different wireless network as some networks may block the ports Tango requires for communication.

  • Make sure you don’t have any applications installed that could affect your device’s contact list as these can affect Tango’s ability to work properly.
  • If you have a large number of contacts in your address book (more than 500), backup your contact list and then remove all contacts from your device to see if Tango loads properly. Then try resyncing your contacts back to your device and loading Tango again.

If after following the steps above you are still experiencing this issue, please email us at support@tango.me with the following information:

  • Your Tango-registered phone number and email address;
  • Your type of device;
  • The country that you are located in.

Do I need to have Tango™ running on my iPhone to receive calls?

On the iPhone, Tango utilizes ‘Push Notifications’ and does not have to be open in order to receive calls. To confirm that Push Notifications are enabled on your device:

  • Go to your phone’s ‘Settings’;
  • Tap on ‘Notifications’ and ensure that global Notifications are ON;
  • Scroll to and tap ‘Tango’, and turn on ‘Sounds’ and ‘Alerts’.

Once notifications are enabled, Tango should ring even if the app is closed.

How can I Tango™ face-to-face if I don’t have a front camera on my device?

We have good news for you! Even without a front facing camera, you should still be able to send video from your rear camera to your friends. We have seen people think up very imaginative ways to Tango face-to-face with their friends without a front facing camera, ranging from Tangoing in front of a mirror to using a special mirror stands (http://tango.vainworks.com or http://iSnapMe.com/tango) to reflect their camera forwards.

Why can’t I hear my contact well when I am connected in a Tango™ call?

If you’re having a problem hearing your friend while in a Tango call, please ensure that you have your volume turned all the way up and your friend has not accidentally muted their end of the call. If you’re still having difficulties hearing your friend, please try the following:

  • Try making a Tango call when both sides are in the quiet environment to minimize background noise;
  • If the above did not solve the problem, please try uninstalling and then reinstalling Tango on your device to see if you have better results.

Why am I having an echo problem when calling with Tango™?

If you are trying to Tango with a phone that is next to your phone, a feedback loop may be causing this noise. If this is the case, please try moving further away from the phone.

Why can’t my friend see me while in a Tango™ call?

In order for you to be seen in a Tango call, you will need to push the Tango ‘Video’ button at the bottom of your screen while in a Tango call, and this will start sending video from your phone to theirs.

Is Tango™ supporting bluetooth?

Tango is currently supporting bluetooth on the iPhone. However, our engineers are still working on developing bluetooth capability for Android phones. As soon as we have an estimate of when this will be ready, we will be glad to send out an update. In the meantime, please follow us on Facebook, Twitter and our Blog for the latest news and updates!

Is Tango™ supporting Google Voice?

Yes, Tango supports Google Voice numbers! Simply enter your Google Voice number in the ‘Mobile Number’ field on your profile page and tap on ‘Save’ to send your registration information to our servers.

When is Tango™ coming out with a desktop version?

Currently we are working on providing the best experience possible for our current iPhone and Android users before expanding our support to other platforms, though we do definitely have ideas on adopting desktop client support in the future. In the meantime feel free to check out our Facebook, Twitter, and Blog pages for the latest Tango news and updates!

I want to call my friend abroad but I can’t find him or her in my Tango™ Contacts list.

In order for Tango to be able to recognize your international contact and add him or her to your Tango Contacts list, you need to make sure that this phone number is saved in your phone’s address book in the following format: ‘+(country code)(area code)(phone number)’. For example, if you are located in the US and want to Tango with a friend in London, their phone number should be saved as ‘+44 20 1234 5678′ in your phone’s address book, where ’44′ is the country code for the United Kingdom and ’20′ is the area code for London.

Do I need to change my Tango™ settings if I am traveling to a different country?

If you travel internationally, you do not need to make any special changes in your Tango settings to stay in touch with your family and friends. However, if you want to Tango with someone locally, please make sure that you have their phone number saved in your device’s address book in the following format: + (country code) (area code) (mobile number). This way you will be able to see this person in your Tango Contacts list.