FAQ

How does Tango™ work?

Tango offers high-quality video calling between PC, iPhone, iPod touch, iPad, Windows Phone 7 and Android phones and tablets, and works on 3G, 4G, and Wi-Fi.

Tango can be found in the Apple App Store, Windows Marketplace and Google Play Store. Tango is a free download and takes seconds to register. With a single tap, invite your friends through email or a text message to Tango with you. Your friends will receive a personal invite from you and once they register, you can Tango with them immediately. If your friends already have Tango installed on their phone, their names appear in your Tango Contacts list automatically. Just tap a name and start to Tango.

Who can I Tango™ with?

You can Tango with anyone in your Tango Contacts list that has downloaded the application and registered for Tango with his or her phone number or email address. Tango then matches both the email and phone numbers in the device’s address book to let you know who they can Tango. You can also invite people to Tango by simply sending a text message or email from the Tango Invite tab on your phone.

How can I sign up for Tango™?

Simply download Tango from the Apple App Store, Windows Marketplace or Google Play Store for free. You can create an account in less than five seconds. And best of all, there is no need to create a new username and password!

How does Tango™ use my contact information?

Your contact information is used to make sure you have the best Tango experience possible. Tango uses your phone number and e-mail so people you already know can easily Tango you. Your friends see your name when you call them. And we use your email address when you send Tango invitations to your friends and family. Your privacy is very important to us and we would never share this information with any third party. Please see our privacy policy for more details.

How much does Tango™ cost?

Tango uses your data network to place video calls and does not use up the minutes of your calling plan. If you have purchased an unlimited data plan, then your mobile provider will not charge you for using Tango. If you have a plan that limits your data consumption, then on average, approximately 2GB of data will be used if you make 450 minutes of video calls over 3G or 4G. Or connect over Wi-Fi for free calls wherever you are!

Remember that Tango uses your phone’s data plan. If traveling outside the country, make sure your mobile plan covers international data roaming so there aren’t any surprises on your bill when you get home. Call your mobile service provider to ask about international calling and data plans before you leave.

How can I get the best call quality?

At some point, most of us have experienced low network quality, dropped calls, or slow connection speeds when calling and using applications on our phone. When this happens, your Tango video call may be affected. Use Tango on 3G and 4G when you’re out and about, but switch to Wi-Fi at home or in the office to get the best experience video calling.

How can I have more Tango Contacts?

Your Tango Contacts list shows your friends that have downloaded Tango on their phone. If there is someone you would like to Tango with, simply send them a text message or email from the Tango Invite tab on your phone and make sure the phone numbers and emails that they used to register with Tango are also saved in your phone’s address book. Once they download Tango, you can video call them immediately.

Can I use Tango™ to make audio calls without using video?

Yes, Tango can be used for both audio and video calling. We’ve made it easy for you to switch from audio to video and back to audio during a single call.

Will Tango™ remain free or will I be charged?

Tango’s core service – voice and video calling – will always remain free. We will introduce premium, paid services in the future that will enhance your calling experience.

How do I make my account private?

To make your account private, go to your profile, select the icon on the upper right corner and deselect “Profile Public”.
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How do I block someone?

To block a user, go to the users profile, click the icon on the upper right corner and select the block option.
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How do I remove users from my Tango contacts?

To remove a contact from your friends tab you currently have to delete them from your native address book on your device or use the Block feature.

How can I cancel my Tango Premium Subscription?

To cancel your Tango Premium Subscription, click here and follow the instructions.

How to report accounts?

To report an account, go to the users profile, click the icon on the upper right corner and select the report option. Reporting an account also blocks the user.
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